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Returns/Guarantee Policy

Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Kreaser.co.uk. Any refund will be made in the same form of payment that was used to make the initial purchase.

Returning a gift:
We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you're not sure what, we are happy to issue a gift certificate for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

Change of heart:
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 30 days of purchase. When first trying out your new t-shirt, please do so somewhere clean and safe - we can't replace it if muddy or stained.

Faulty or defective items:
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 30 days of purchase.

Returning items
If you are returning an item(s), You should post it to the following address;

KREASER
215 WYKEHAM ROAD
EARLEY
READING
BERKSHIRE
RG6 1PL

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